Hunting using Q sig. diversion

[iptuser]

We have a Call Manger connected to a SX2000 using Q Sig. ISO. We have set up an IPT extension 5499 which has a call forward No Answer to a Hunt grp 8000. Within this Hunt group are 2 phones, if the phones are not answered the call is forwarded to Voice Mail. However the number being presented to VM is not 5499 but 8000- has anyone ideas


thanks


wayne

 

[mitelman]

Ok, so I am not really understanding the problem. That is what most people wanT!, to have a department mailbox. What you could do is create a mailbox 8000 for the hunt group, and if your software is new enough you can do a message waiting indicator of the mailbox. Though it is a bit of work with s hunt group...

 

[iptuser]

It`s not a department mail box. When a call is presented to a lawyer it should ring it phone then after x secs it ring second alternative however we need it to be presented to a 3rd alternative ( a group of PA`s using multi call) To get this to work with Call Manger we need to use Hunt group with the final destination as the Lawyers Voice Mail

Wayne