Hunting to voicemail

[lynmar]

If I have 5 POTS lines and none of them are built to hunt from telco, and each terminates at a different phone set how would I get a second call to go to the NAM voicemail? Do I have to have call waiting? Or a second line in a hunt group? Currently if the person is on their line and a second caller tries calling they get a busy.

 

[bkrike]

if you are talking about phones having direct numbers that ring them and then go to a personel VM box, you have to have a second line in a hunt group for each phone.

 

[acewarlock]

Do they have a 2nd Intercom key? If not go to
sets
EXt #
Capabilities
Hunt
VM DN
# of rings

 

[lynmar]

Yes they do have second ICM keys. But even if the do won't I still get a busy from telco on a second call?

 

[hawks]

Yes, you either need call waiting or a 2nd line to hunt to from Telco.

 

[lynmar]

So call waiting would do it? After I set that up it would automatically roll over to voicemail?

 

[telemarv]

Only if you have voice mail from your telco. Call waiting call won't go to an internal voice mail

 

[lynmar]

So unlike the PBX when the call comes in on a T-1 we can just have the second call roll to voicemail becasue it has a second path to hunt to.

 

[telemarv]

T1 is different and will work as you describe... but you said you have POTS lines

 

[lynmar]

Great thanks!

 

[telemarv]

Actually PRI would suit you best