HuntGroups & CCR trees 3

[MetlePro]

I have pulled the last hair trying to solve this one.
System is a BCM 200 3.6
We have a Custom Call routing tree, routing 3 analog lines to the appropriate options. One of those options is routing it to a Huntgroup. But the call rings the 3 times (set in huntgroup config) then goes to the general mailbox.
Config Huntgroups:
Linear, 3rings, 7 members.

I have also tried to route the call to a set, then forward it to the huntgroup. Same thing happens.

I am aware i have the general mailbox enabled. if i disable that, you get "unable to accept call" and you get routed back to the ccr tree.

Side note: The Huntgroup works perfect when calling from an internal number. So my guess is a setting in CP. Help?...

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[DigitelD]

Post your hunt group config. Also check your timers. Do you have DRT turned on? What is your Transfer Callback timer?

SHK Certified (School of Hard Knocks)

 

[xtract]

Turn off the transfer callback time out under Telephony>global settings>feature settings>transfer call back timer

 

[MetlePro]

I will check those 2 options asa i can.
For the posting of the HG, I will need to get you that info cause i'm not on-site, but for now i have the Callpilot config.
another note: Primeset on lines are set to none.

here's the CP config:
System Options
--------------
Version 36.00.49.22

Bilingual: N
Primary Lang: NAEng
Alternate Lang: Dutch
North American English Canadian Pronunciation: N
Group Lists: Y
Leading Digit: 9
Return to AA: N
Touchtone Gate: none
Custom Greeting: 0
Voicemail Enabled: Y
Directory Enabled: Y
Match: Lastname
Enable Redirect DN:Y
Gen Delivery Mbox: N
External Init: N

Enable CallPilot Express:Y
Primary UI Style: CallPilot
Name Prefix: 11
Special Prefix: 19

Outdial Channels: 1
Minimum Ports: 6
Maximum Ports: 6

Installed Voicemail Options
---------------------------
Ports 6
Mailboxes 32
Unified Messaging 32

AA Greetings
------------
Grtg Status Caption Used in Greeting Table
---- ------ ------- ----------------------
1 Not Recorded 2, 3, 4
2 Not Recorded 2, 3, 4
3 Not Recorded 2, 3, 4
4 Not Recorded 2, 3, 4
11 Not Recorded 1
(H) denotes use by a holiday
TTG denotes use by the Touch Tone Gate

Greeting Table: 1
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: Y Atdt DN: 625
Alt Recorded: N Morn CCR Tree: 2 Aftn CCR Tree: 2
Eve CCR Tree: 2 NBus CCR Tree: 2

Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 11 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 11 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 11 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 11 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm

Greeting Table: 2
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:

Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm

Greeting Table: 3
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:

Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm

Greeting Table: 4
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:

Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm

Holidays
--------

Line Answering
--------------
Line Rings Table
---- ----- -----
236 0 1
237 0 1
238 0 1


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[NeilNobles]

I may be wrong but on the 200's aren't you supposed to purchase a keycode or something to setup and transfer an outside line to a HG.

We just went through something similar, it would not let us transfer a call from the ccr tree to a HG. We had to setup the contact center.

 

[3Sixty]

Your problem is the transfer ring back timer as stated above.

Marshall

http://www.nortelsupport.net

 

[MetlePro]

Thanks for the help, I will go onsite today, and post a report later.


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[MetlePro]

Ok so am onsite now. I found the DRT, but no Transfer Callback timer. Keep in mind this is 3.6 software.
DRT=0
Found it in >telephony services> general settings> Timers
Transfer callback timer=0

Thanks for all the help, The HG works now with CCR Tree
For all interested, here was my HG setup:

HG01

DN=625
Mode=Linear (Goes down the list 1st member to last)
Hunt Delay=2 (because there are many members)(2rings/member)
If Busy= Busy (customer specific)
Queue timeout = (Default=60) (since no que selected at "if busy")
Overflow=625 (when none picksup,forwards to)
Name=" "
Use aux..ring=N
Distinct Ring tones=none
Disticnt Ring=none




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