HuntGroup Sequential Ringing not working. Rings the lowest rxtension first. 1

[RodneyMcSnow]

I have IPO 500v2 running 8,1(65) and calls ring into VMPro and then to multiple Hunt Groups.
The Hunt Groups are all set for Sequential, which by Avayas definition should ring each extension in order, one after the other, starting from the first extension in the list each time.

The following Extensions are listed in this order: 740, 720, 730
The IP Office rings them in this order: 720, 730, 740.

I thought it was corruption issue so I created a completely new hunt group and put them in the same order 740, 720, 730 saved the changes and re-booted the system this time.

Nope, the same issue IP Office rings them in this order: 720, 730, 740.

Any ideas?

 

[derfloh]

Must be a bug. Did you also test on a more current release?

 

[holdmusic34]

Try it with different extension numbers. use virtuals to test. 800, 699, 483 etc.

Wanna buy some death sticks?

 

[amriddle01]

Or it's not ringing the group you think it is...

 

[Manie3]

Sounds like its ringing a different huntgroup to what you think. You should see in sys mon which group its targeting.

ACSS (Manieee on a new account)

 

[RodneyMcSnow]

After some really in depth searching on the USER level, I noticed that 2-users had FORWARD UNCONDITIONAL ACTIVATED but did not specify to where and the system obviously did not like that. Once I unchecked the forward unconditional then the Sequential Hunt Group works fine.

The end-users were still able to receive DID calls and INTERNAL Calls just fine, this only affected the hunt group, not sure as to why but Thank You for all who contributed.

 

[Westi]

Thanks RodneyMcSnow
I always like hearing about the weird sh!t that happens. Have a star

Joe W.

FHandw, just expired ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[janni78]

Forward Unconditional disables you from the hunt group, it doesn't consider where you are forwarded unless you have Forward Huntgroup Calls enabled.

"Trying is the first step to failure..." - Homer

 

[janni78]

Or actually forwarding just makes you not considered for hunt group calls.

You still don't count as disabled so it doesn't work with Immediate Overflow when No Active Agents which is annoying.

"Trying is the first step to failure..." - Homer

 

[IPGuru]

also forward unconditional without a destination is effectively DND


Do things on the cheap & it will cost you dear