john3voltas
Technical User
I have a customer with a small call center. They're around 10-15 agents, depending on the day of the week.
They receive calls for 7 products. These 7 products are the huntgroups.
Except for a couple of exceptions, all agents are members of all huntgroups.
Each product has it's own DDI.
One of the products is now being regarded as their jewel of the crown and they need to prioritize it's incoming calls.
Will it suffice to change that incoming call route - for that DDI - with priority higher than 1?
Thanks in advance.
Cheers
They receive calls for 7 products. These 7 products are the huntgroups.
Except for a couple of exceptions, all agents are members of all huntgroups.
Each product has it's own DDI.
One of the products is now being regarded as their jewel of the crown and they need to prioritize it's incoming calls.
Will it suffice to change that incoming call route - for that DDI - with priority higher than 1?
Thanks in advance.
Cheers