Huntgroup Overflow

[malibu1979]

I have a request from a customer and I can't make it work. System is 9.0.5 and embedded voicemail.

All calls come into huntgroup 1, group members are receptionist and loud ringer. If not answered in 15 sec, it overflows to huntgroup 2. Huntgroup 2 still has the receptionist and loud ringer, and two more admins. If no one answers huntgroup 2 in 15 sec, it will overflow to huntgroup 3. Huntgroup 3 is a sequential group, and goes the auto attendant, voicemail type is embedded. Ive tested the overflow groups and they work fine.

My problem is the receptionist leaves at 5:00 pm and wants to forward her ext to another user til 8:00pm. Once the the receptionist phone is forwarded to another ext, the overflow groups no longer work correctly. Huntgroup 1 overflows to huntgroup 2 but will never go to huntgroup 3. Since huntgroup 3 can't be reached, the auto attendant can't be reached.

The customer does not want any "cover" buttons on the phones. Is there another solution that will resolve this issue?

Thanks

 

[tlpeter]

Use mobile twinning for the receptionist.
She can then turn it on or off from the phone.

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

As above, or "Follow Me"

 

[Gunnaro]

Or a 3rd option would be ICR with time profiles, sending the calls for the Reception to the other extn, + point the ICR for HG 1 directly to HG 2 or set HG 1 in Night Service w/time profile -> HG 2 (Need to make the overflow on HG 2 -> HG 3.

More complicated, but very automated. No forgetting to make the fwds.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[IPGuru]

Follow me is the correct intended method to get the receptionist ext to ring elsewhere, other approaches as suggested should also work

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[malibu1979]

Follow me does not work for this situation. Once follow me is active, it will never overflow to huntgroup 3. However, I did test the mobile twinning that tlpeter suggested and it worked out great.

Thank you all for your input!

 

[smokinjoe2938]

all overflows are built against the original hunt group correct?