huntgroup overflow - timers

[mmy1981]

Hi,

I'm having troules with a huntgroup and an overflow group.

HG "A" with 1 member in it (no VM, queing on, no answer time = 10sec, overflow time = 15sec)

Overflow group list is set to HG "B" (with multiple phones in it, collective, no VM, queing on, no answer time 60, overflow off)

When pointing an incoming call route to HG "A" the following happens:
- the only member of HG A rings for 20sec
- overflow kicks in -> HG B (all the members) ring for 10sec
- HG A starts again for 10sec
- HG B again for 10sec
- loop (A for 10sec, B for 10sec)

I have no idea why it uses 20sec the 1st time (I changed the system default settings to 60sec, ...), rebooted the PBX, ...

I thought it would work like this:
- HG A rings untill the overflow time is reached (the no answer time is not used for collective hunt groups). When the overflow time is reached, the call goes to the overflow HG (if set!).

It stays in this overflow group (or it returns to the first group when the overflow time of the 1st HG is reached again)

Testing environment is R5.0(22) with 54xx phones. However I started to test this after a message from a colleague who had similar problems on a 6.1 release.

 

[kholladay]

the only member of HG A rings for 20sec"
A: This is because your no answer time is set to 10 and once a phone has started ringing it will not stop until the no answer time has elapsed even if the overflow time has been met. So ring for 10 seconds starts then ends but overflow has not yet been met so we start another 10 second ring cycle and half way through overflow time is reached but we are already ringing so we must finish that before we act on the overflow.

"- overflow kicks in -> HG B (all the members) ring for 10sec- HG A starts again for 10sec- HG B again for 10sec- loop (A for 10sec, B for 10sec)"
A: The rules over the overflow group are irrelevant. Control is maintained by the primary group. Change your no answer time to 15 and leave your overflow at 15 then add HG B to the overflow list 4 times in a row. That will keep the call there for 15X4 or 60 seconds.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

It does not stay there.

Put the overflow group in the list as many as needed.
It can be added multiple times.
This way you can have multiple groups with different ring times.


BAZINGA!

I'm not insane, my mother had me tested!

 

[mmy1981]

great!
thanks for the immediate replies.

kholladay - thanks for the info
tlpeter - also thanks, in the past I'v added the overflow group several times, but completely forgot about that

this has been driving me nuts for 2,5 hours now what a way to spend a friday afternoon...

 

[hairlessupportmonkey]

press F1 for help in Manager on the HG Queueing TAB, but you will need to read it about 6 times before it sinks in.

ACSS - SME