Huntgroup calls won't stop ringing?

[cwhitmore]

We have a huntgroup with seven members in five different cities. The calls come in over our SIP at the main location which works fine most of the time. Occationally they get a call where it rings on all of their phones, but it's a funny sounding ring, like it's cutting out. When they answer no one is there and it won't stop ringing until they unplug their phones and plug them back in. The other offices are connected to our main office via MPLS.
All offices are running IP Office 500's with firmware 5.0.18
Any ideas why this is happening?

 

[amriddle01]

You need a monitor trace that contains this issue, post it here then we can better advise

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

Sounds like a big loop to me.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[tlpeter]

Could be this one:

CQ104728 v5.0 Clone from Extns continue to ring when configured with Line Appearances for 5p0 stream 5.0.18 SP_RELEASE_3Q10_5.0 1-Not Required

And this there in 6.0:

CQ104685 v6.0 Clone from Extns continue to ring when configured with Line Appearances 6.0.8 SP_RELEASE_3Q10_6.0 1-Not Required

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[cwhitmore]

What are the CQ numbers? Is this a bug in version 5.0.18?
Is there a fix in a later update to 5.0?

 

[tlpeter]

Did you read my post ?
CQ number is there and the release where it should be fixed too



Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[cwhitmore]

Thanks. We'll wait for the Q3 update.