HUNT when busy is not working properly.

[Mjamm]

mjamm Apr 1, 10:37 am show options

Newsgroups: comp.dcom.sys.nortel
From: "mjamm" <mja...@aol.com> - Find messages by this author
Date: 1 Apr 2005 10:37:04 -0800
Local: Fri, Apr 1 2005 10:37 am
Subject: Busy to VM is not working.
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I have a site with an Option 11C (SITE B) tied back to a Option 81C
(SITE A). Site A is where the voicemail resides.


If a call goes to a phone at site B and the person doesn't answer the
the FDN works correctly and the call goes to voicemail. However, if
the person is busy on the phone, the call will not go to the persons
voicemail.


Instead it will go to voicemail and ask for you PASSWORD. I wasn't
sure of what number was being sent to VM, so I tried my password and it
worked. So the calling number internally is being sent to voicemail.
However, this is happening to external calls too, but they are routing
to another extension.


Any ideas where to begin looking... This user only has one DN on key 0.
People with two DN's seem not to have the issue, but this problem
just started recently so I do not want to have to add DNs.


DES RRPS
TN 007 0 00 10
TYPE 3903
CDEN 8D
CUST 0
FDN 6000
TGAR 2
LDN NO
NCOS 3
SGRP 0
RNPG 81
SCI 0
SSU
LNRS 32
XLST
SCPW 1
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLA CRPD STSA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN


CPND_LANG ENG
RCO 0
HUNT 6000
LHK 0
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5103 0 MARP
CPND
NAME Donavan James
XPLN 27
DISPLAY_FMT FIRST,LAST
01 DIG 15 55 R
02 ADL 31
03 ADL 31
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 6020
17 TRN
18 AO6
19 CFW 12 6020
20 RGA
21 PRK
22 RNP
23 SCU 0070
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 14 FEB 2005

 

[cpm23]

What kind of mail is it?

 

[zog99]

LD11
req=chg
TYPE 3903
TN 7 X X 10
ECHG YES Easy change
ITEM CLS CFTA HBTA Call Forward and Hunt by Call type allowed, Hunt by type allowed

ITEM EFD yyyy = Destination for External calls not answered.
ITEM EHT yyyy = Destination for External calls encountering busy.

ITEM Carriage return back to the REQ Prompt

 

[Mjamm]

The voicemail is a Octel VMX 200 (Soon to be replaced).

Zog... I will try your recommendations and provide a posting with my results.

Strange this is I do not have all those CLS used at other sites and they are not experiencing this issue. Oh well!

I appreciate the all your help!

 

[cpm23]

You may want to check your CPND block. I have the same setup with an Octel 250. In CPND, I have HUNT set to BUSY. That's what Octel expects to see. Also, there is a patch from Nortel for 25.40B that fixes some Octel integration problems. I'll see if I can find the patch number.

 

[Mjamm]

cpm23... Where do you check the CPND block at?

 

[Mjamm]

I tried Zog99's recommendation, with the same results.

1. Call AutoAttendant
2. Press (1) to route to the individuals DN
3. Successful if they are idle.
4. Go to their voicemail with they don't answer.
5. Go to voicemail main and be prompted for my password when they are busy....

This was doing Zogs recommendations and setting only one DN on key 0. Works perfect if they have two DNs on Key 0 and Key 1. ????

Thanks... Any other recommendations?

 

[mluckie1]

Go to LD 95 to print the CPND. Look in the Octel installation manual for what it wants to see.

 

[endurevp]

On the phones where you have multiple lines, try making all lines busy then place an additional call and see if it goes to voicemail correctly. In the Octel there is a feature in some mailboxes asking to check for matching mailboxes. Make sure that the check for matching mailbox is set to "no" in the mailbox if it is there. It's been a while so it's a bit fuzzy. Maybe you could show us how the mailbox is set up?