Hunt Solutions 1

[nortelopt61]

Hello Everyone,
I am trying to come up with a solution for the following and I am coming up blank any idea's?

I have a dept with 7 sets that currently have (2) DID'S and (4) rollovers on each. For example:

6500 7500
6501 7501
6502 7502

Currently 6500 and 7500 are MCR and they do not like the fact that if someone is on the call it does not display on caller id the next caller to call. Is there a way to fix this, if so it might eliminate what I am trying to do?

Basically they wanted me to get rid of the MCR and make each DID roll over to the next. IE. 6500 to 6501 to 6502 to voice mail and 7500 to 7501 to 7502 to voicemail.

I cannot change any number and they do not want any additional. I thought about creating a new TN for each, MARP and set the the HUNT on each to the next but not actually place a phone. Is there a better way?

Thanks in advance,
NortelOpt61

 

[GHTROUT]

MCR on the SL1/M1/CS1000 was a Nortel development mistake. During the period an MCR is ringing, all appearances are busy, so a subsequent call will HUNT. Again, this is only during ringing (because all appearances ring, it means only one caller can call at a time before it HUNTs)

Since you cannot add lines, I'd make the the first two DNs as SCR and the last DN an MCR. Benefit: During most of the day, everyone gets to juggle calls; i.e. one person can juggle 3 calls at once if they are working alone. That is impossible in your current scenario.

During the busy time, the 3rd line - the MCR - kicks in and offers callers a better chance of getting an answer.... as long as there are more than three people available to answer calls.

Still, you have a flaw with MCR. Unless you ALWAYS have 7 people (all phones manned) someone is going to be ringing on a phone that isn't manned.

If you added a new MARP TN, then the 8th caller, in theory, could be ringing the invisible MARP phone while all 7 other people are on calls.

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