Hunt Question

[thertel00]

I have an issues that just came to my attention. My normal setup for 3904's is KEY 0, primary DN, and KEY 1, Secondary DN. If the PDN is busy it rolls to the SDN.

I recently added an ACD queue to select phones. Now the PDN is on KEY 2 and the SDN is on KEY 5. When someone calls in while an employee is on their PDN, they get a busy signal. How do I fix this. Here is a sample set...

DES 022000
TN 022 0 00 06
TYPE 3904
CDEN 8D
CUST 0
FDN 6222
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 6222
LHK 1
LPK 0
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 0920 0 2103
AGN
01 DWC 0920
02 SCR 0732 0 MARP
CPND
NAME Victoria Davis
XPLN 27
DISPLAY_FMT FIRST,LAST
03 NRD
04 MSB
05 SCR 2732 D MARP
CPND
NAME Victoria Davis
XPLN 27
DISPLAY_FMT FIRST,LAST
06
07
08
09
10
11
12
13
14
15
16 MWK 6222
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[EddieDuece]

Change the LHK to 5. (Last Hunt Key)

 

[EddieDuece]

Remember, you need to out the set, and rebuild it. No changes to ACD sets. Causes corruption.

 

[jumpinjackflashr]

Set your LHK on all the phones to 5 (being your last dn on the phone). DO NOT DO A CHG!!! You need to out and rebuild them from scratch. If you do a chg to them you can/will corrupt your database.

 

[bigindian65]

Don't forget ACD protocal, not that you over looked it, but remember, if msb is active - busy. and there are settings not to allow DN calls if logged in and so fourth.