IP403 V2.1(27) with Voice Mail Lite. Incoming calls to route to "main" Hunt Group with queing turned on. If all agents are busy, the "calls in que" msg plays and then after 20 seconds the "calls are still in que" play. Can the time between messages be adjusted, and can I overflow calls if a call stays in que too long. Watching call status, the call bounces between que, voice mail (message plays), and back to que with the held timer resetting between each process.
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Hunt Grp Queing
- Thread starter jjjohn
- Start date
The time between to queue messages cannot be altered. 20 secs is fixed.
Overflow from a queue can be created using voicemail pro callflow. With the lite, you could try testing it with an overflow programmed to a group, but i think it will not work that way.
Overflow from a queue can be created using voicemail pro callflow. With the lite, you could try testing it with an overflow programmed to a group, but i think it will not work that way.
mytelecoms
Vendor
The exciting thing if you move to Voicemail Pro is that you can now announce queue position and queue answer ETA. If you can't change the time, at least this gives your callers useful information.
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