Hunt Groups

[mistabatu]

Hi there,

i wonder how it is possible to create hunt groups for different departments, i.e - Accounting department have 14 ip phones and i want if any ip phone receives a call other staff would be able to pick up this call within dialing some buttons.

can you please advise how to proceed with that?

thanks

Aslan

 

[intelligentium]

I guess what you want is a call pickup group.
There is both Directed pickup or group pickup.

In simple the steps are,
Create RNPG in the phones TNB with CLS PUA.
Configure key RNP.
Then toggle with DPUA, GPUA.
Configure FFC's PUGR and PUGN accordingly.