Hunt Groups on BCM 4.0

[hall5942]

I have a BCM 200 4.0 and I am setting up hunt groups. I have the first hunt group overflowing to a second hunt group after 15 seconds, then having the second hunt group overflow to a third hunt group after 15 seconds. All of the phones that are in the hunt group do not have cfwd NA turned on. When I call the first hunt group it rings the phones 3 or 4 times then rolls to the second hunt group and rings the phones 3 or 4 times then falls to VM. How come it doesn't ring the third hunt group? Any ideas

 

[teambio13]

Why wouldnt you just change the Queue time in the hunt group field to a 180 sec instead of re routing them from hunt group to hunt group?

 

[hall5942]

We need it to ring diffent set of people if it doesn't get answered after 15 seconds. If I change it to queue to 180 seconds will it still ring different people? If so how?

 

[teambio13]

no it will only ring the people in the 1st HG. sorry i didnt think you were having it ring at different sets each time. so somehow its just getting to a VM?

 

[MagnaRGP]

One of the sets in the second or third HG must forwarded to VM either on busy, NA or manually forwarded.

 

[DigitelD]

Hunt groups take precedence over call forwarding. This has to be a timer issue.

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