ableseaman
Technical User
Hello
We are migrating from a CS1K to IP Office. We have a large number of hunt groups, both linear and RRB, with/without voicemail.
We want to replicate the following example CS1K hunt group setup on the IPO
Linear/Sequential hunt group
6 extensions within group, with option to opt in/out.
Voicemail being last answer point in the chain
When I setup this example sequential single hunt group within the IPO, it doesn’t step through each extension and then arrive at voicemail at the end. The default user timer is set to 20 seconds and voicemail is 45 seconds. Unanswered incoming calls will ring the first 3 phones (45 seconds) then routes to voicemail.
We need incoming calls to ring all phones in the group (or more likely all opted in phones) before voicemail, rather than a timer setting.
How is this achieved on IPO?
Cheers
We are migrating from a CS1K to IP Office. We have a large number of hunt groups, both linear and RRB, with/without voicemail.
We want to replicate the following example CS1K hunt group setup on the IPO
Linear/Sequential hunt group
6 extensions within group, with option to opt in/out.
Voicemail being last answer point in the chain
When I setup this example sequential single hunt group within the IPO, it doesn’t step through each extension and then arrive at voicemail at the end. The default user timer is set to 20 seconds and voicemail is 45 seconds. Unanswered incoming calls will ring the first 3 phones (45 seconds) then routes to voicemail.
We need incoming calls to ring all phones in the group (or more likely all opted in phones) before voicemail, rather than a timer setting.
How is this achieved on IPO?
Cheers