Hunt Group

[bobbywires]

I am programming a hunt gropu with 10 extensions...how do i get it to go to a voicemail box if all lines are busy?

 

[dufus2506]

Use a vector step to send the call to voicemail if there are no available agents.

goto step X if available-agents in skill X = 0

Carpe dialem! (Seize the line!)

 

[mikeydidit]

change hunt-group 17                                            Page   3 of  61
                                  HUNT GROUP

                            LWC Reception: audix     AUDIX Name: AUDIX1
             First Announcement Extension: 53145    Delay (sec): 2
            Second Announcement Extension: 53141    Delay (sec): 8  Recurring? y

                           Message Center: Audix
(f5 for options)

audix         fp-mwi        msa-vm        none          qsig-mwi         (MORE)

Why not just add Audix to the third page of the hunt group form?

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594