Hunt group

[rstrapple]

I set up a hunt grp (1) that has three ext. that sould ring round robin 3 ring each.

How do i point the AA, selector 2 to hunt grp 1?

where will it go if none of the three answer?

its a partner plus with a mail vs 4.1

thanks.

rs

 

[skip555]

771 is hunt group 1

 

[telecomtekperson]

It will just ring and ring if someone is transfered to that group.

 

[skip555]

you should be able to set up a group mailbox 771
I dont work a lot with VS so Im not sure you can but I know you can on partner mail .

 

[telecomtekperson]

I guess I havent tried lately with VS. But, there is no way to assign Auto VMS cover for 771, so I am guessing it is not possible. If you have extra ext and line ports, you could loop them and assign line ownership. Works great.....

 

[rstrapple]

can you explain the "looping"

Would a Call group work better? then the hunt group?

thx

rs

 

[TouchToneTommy]

A calling group will work better than the hunt group. A hunt group will pick up at the extension after the one that answered last time, perhaps not what you need if each person has the same responsiility to answer the call.

You can't make a mailbox to cover a calling group or a hunt group on VS mail. There are a couple of ways to cheat however.

Telecomtekperson suggested a loop around. You take a station port and a CO port, and use a line cord to connect them together. Remove all line appearances from the station, except the CO port you are using, set its auto line select to Intercom only, and put it into the calling group with the other extensions that will be answering the calls. Make the station the owner of the line through call cover (#208).

When calls ring to the group, the station also rings into the CO port, and if no one answers, the station's mailbox answers the CO line, effectivly answering the transferred call. It only works for one call at a time, it can't handle another call until the caller is done leaving a message.

The other approach with VS mail is to purposly misprogram a parameter. The manual tells you to set the "transfer return extension" for each of the individual voice mail ports to Ext. 10. If the auto attendant transfers a call to an extension without a mailbox, instead of the unanswered transfer coming back to the voice mail, it goes to Ext. 10 instead. Except for calling groups, the call camps onto the calling group until answered or abandoned. However, if you go back to the transfer return extension settings for each individual voice mail port, and set them to themselves instead of 10, an unanswered transfer to a calling group WILL return to the voice mail port that sent it. BUT, when it returns, voice mail will answer the return, not know what to do with it, announce "transferring to operator", and send the call to ext. 10. Now the call will ring at 10, and finally if still unanswered by 10, cover to 10's personal mailbox.

Long explanation, lots more (better) options if you upgrade to Partner Messaging, hope it helps

 

[rstrapple]

thanks TTT, sounds good.... I will attempted it. I will have to use the second approach as i do not have an available co, all are used.

If i cant get it to work myself i would like toi pay to have you walk me thru it. how much would you charge? if you are not interested can you refer me. Thanks for the work around guys. you guys really know the system.

rs