Hunt Group Voice Mail Answer Time 3.2??

[kewl99]

Hi Guys, come across a system that is still at 3.2, how do you set the voice mail answer time for a hunt group? Queueing is on, client wants calls to queue for 4 mins then go to hunt group voice mail. For the life of me, I can't remember how to set this, anyone remember????

ACSS - (SME)

 

[amriddle01]

I think it uses the no answer timer, just like a user

 

[kewl99]

I think the no answer timer is the time it rings the first extension in the queue before presenting to the next extension in the queue.

ACSS - (SME)

 

[intrigrant]

It is a fixed time which cannot be changed in Manager.
You could do something with still queued, system variables and call variables to measure the time the caller is waiting and after 4 minutes waiting invoke some kind of action.

 

[jamie77]

Before they brought in the Voicemail Answer time (R4.0??) this was a bit of a guessing game playing with the no answer timers and such. Never did really figure it out totally!!!!

Using VM Pro as Intrigrant suggested is a good call.

Jamie Green

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