Hunt group VM

[Griff123]

Hi Guys

We have Avaya IP Office 5.2 and voicemail pro.

I have a hunt group called "Test" with voicemail on. I have configured a source number with HTest for a user.

If i leave a message i can see it within phone manager on the PC but if i double click it to play the message, instead of playing the message it calls the whole hunt group.

i tried to set up a Short code *99 with voicemail collect to the group but says "you have no new messages"

any ideas?

Thanks

 

[holdmusic34]

Have you resttarted Phone Manager? Are you getting message delivery to the handset?

 

[Griff123]

Ive restart the the PC not the phone system yet. If i dial the hunt group voicemail it says "you have no new messages"

 

[holdmusic34]

Voicemail collect
action: "?Test"

Make the user a member of the hunt group.

Also look in monitor to see the voicemail event and see what box you are actually polling.

 

[socalsteve]

User needs to be a member of the hunt group I believe.

 

[Greybeard191]

yes, member of the HG, even if unchecked.

GB

 

[intrigrant]

The HTest is only to notify for new messages.
The VTest will give the user direct access to the group voicemailbox but only is that user is a groupmember.
Then you need a shortcode or Visual Voice or a programmed key to access the VM box in collect mode.

The working mode of VM Pro has some influence in the operation of the above I believe but I always use IP Office mode as this mode is the most friendly to use by customers (despite the lessser options which are hardly used).

A simple mind delivers great solutions

 

[AACon]

Intrigrant,
I'm not sure how accurate that is. The V is just for personal mailboxes, I believe, and perhaps *external* access.
You can just put HGroup in the user sourcenumber and have direct access to the voicemail box without a passcode, even if one is set, through visual voicemail.
By removing the VXXXX for the user, you force VM to prompt for a passcode, the users passcode, to get into voicemail (visual). Once in, you still have access to all the HG mailboxes that you have an HGroup set for.



-Austin
ACE: Implement IP Office

 

[tlpeter]

Sometimes Hgroupname does not work and Hnumber does in most cases.
I would try Hnumber now as Hname does not work.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

I use it all the time and maybe the V is not necessery but it doesn't hurt either....

A simple mind delivers great solutions