Hunt Group Vector not Vectoring

[adamroof]

Have a G3 v6 and set up hunt group 4 ext 5929, with 3 members. Yes to ACD, Queue, and Vector. Redirect on no answer is set to 3 and redirect to VDN 4000. VDN 4000 is pointing to Vector #4. Vector 4 says this...
1.GOTO STEP 21 IF STAFFED AGENTS IN SPLIT 4 > 0
2.GOTO STEP 17 IF TIME OF DAY IS ALL 18:00 TO ALL 07:00
3.GOTO STEP 17 IF TIME OF DAY IS FRI 18:00 TO MON 07:00
4.WAIT TIME 2 SECONDS HEARING RING BACK
5.ANNOUNCEMENT 5931
6.QUEUE TO SPLIT 4 PRI M
7.WAIT TIME 30 SECONDS HEARING MUSIC
8.ANNOUNCEMENT 5932
9.WAIT TIME 60 SECONDS HEARING MUSIC
10.ANNOUNCEMENT 5933
11.WAIT TIME 60 SECONDS HEARING MUSIC
12.WAIT TIME 60 SECONDS HEARING MUSIC
13.COLLECT 1 DIGIT AFTER ANNOUNCEMENT 5934
14.ROUTE TO NUMBER 5398 WITH COV Y IF DIGIT = 1
15.GOTO STEP 12 IF UNCONDITIONALLY
16.STOP
17.DISCONNECT AFTER ANNOUNCEMENT 5935
18.STOP
19.ROUTE TO NUMBER 5398 W COV Y IF UNCONDITIONALLY
20.STOP
21.DISCONNECT AFTER ANNOUNCEMENT 5937

All the 593* numbers are on my announcement cards.
Now...
When i dial internally 5929, it ring a ling lings forever. When i dial 4000 i get my vector and it processes fine with music and anncments.
The whole time the 3 stations never ring.
Im going nuts here...anything i could do? if need more info let me know.

 

[dmoore7648]

First, If you dial the group extension 5929, it will just ring and ring until an agent becomes available. 5929 has no vector control. Best not to give out that number. If you want report Internal / External traffic separately, setup another VDN pointed to vector 4 then report off the separate VDN's.

Second, what is your Queue Length set to on that group? (Hunt Group 4, page 2)

 

[dmoore7648]

Just to make it easier, can you cut and paste all the pages for Hunt Group 4?

Thanks,

Donnie

 

[avaya2004]

I think you need to login on those phones (hunt group members) with BCMS Vu agent login ids..Unless someone logs-in on those phones, they will never be a part of split 4 as hunt group type is set to ACD...

 

[AvayaHelp]

Sounds like the Agents are not logged into the Hunt 4 or do not have it assigned to them.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-D

 

[adamroof]

I got the hunt to kick in 5929 to vdn 4000 by setting AAS to Y on page 2 of hunt 4. Trial and Error. What does that do?
i was wondering about the login...
the FAC is 165 for login, but on the phone how do i tell them to use that.
I tried Speaker 165 which then returns to dial tone, does that mean they are logged in? Anything i have to do on the station cfg? I set button 10 to auto-in for group 4, does that help?

I dont know how to copy and paste the hunt pages, but what i mention should be the jist of it. Any specific additional info you need?

 

[AvayaHelp]

Sorry maybe I do not understand your set up. What type of Agent Profile do you use? I was thinking that if the Agent login to the phone with an ID and Password then on the PBX <ch age ####> you assign the Hunt/Skill to that profile and then when they Auto-in they would receive the call, otherwise if they are not available ie they are on another call it would loop from Step 7.

By the way if you have ASA or DSA and Adobe, simply click File > Print and choose the Adobe pdf as your printer, then you can capture anything off the PBX.

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

P:-D

 

[dmoore7648]

Ahhh... The reason it started working when you set AAS to &quot;Y&quot; is because your agents were not logged in. AAS logs in all stations in that hunt group. Don't want to use this in a call center. If you do you will have calls routing to stations even when the agent is sick / at lunch etc.
You need to setup the FAC for Login / Logout / AutoIN / Aux Work and After Call Work. Then assign them to buttons on your stations.

 

[dmoore7648]

Got ahead of myself... Before you can add them to your stations you will need to add them to your Abbreviated-Dialing System list.

Example of FAC:

After Call Work Access Code: 130
Assist Access Code: 131
Auto-In Access Code: 132
Aux Work Access Code: 133
Login Access Code: 134
Logout Access Code: 135

Then do a change abbreviated-dialing system and add the FAC for Login and Logout:

Example:
SYSTEM LIST
Size (multiple of 5): 100 Privileged? n Label Language:english
DIAL CODE
01:
02:
03: 134
04: 135

Then add the buttons to you station:

Example:
BUTTON ASSIGNMENTS
1: call-appr 5: aux-work RC: Grp:
2: call-appr 6: after-call Grp:
3: call-appr 7: abrv-dial List: 3 DC: 03
4: auto-in Grp: 8: abrv-dial List: 3 DC: 04


Buttons 7 and 8 are you login and logout buttons.

 

[adamroof]

to fixerofphones: Thanks a mil for your inputs

i dont have a change agent option
i have DSA, have to install adobe. Not my normal workstation as we can only connect through direct serial on V6.

To dmoore: thank a mil too!
i'm trying the abbr dial now.
SOOO, with AAS off i need to have them login? with AAS on i need the FAC on the buttons?

And actually my 5929 when called goes to the first annc. then loops back to itself. 3 rings, step 5, 3 rings, step 5.

thanks again...im such a noobie!

 

[dmoore7648]

You want AAS turned off. Then program the FAC and Abrv-dial system and add the buttons on the phone.

Agents will login when they come in in the morning and logout when they leave in the evening, Aux when they go on break, lunch etc. and use After Call Work for &quot;Wrap Up&quot; of a call.

Donnie

 

[dmoore7648]

Just to clarify, once you login agents will then need to use the Auto-In button to become available. When you login you are automatically placed in Aux.

 

[avaya2004]

There should be an command&quot; change bcmsvu login or agent&quot;....IF you have call-center ELITE(EAS)..then you get an commad..change/add agents login otherwise you need to give above command.