hunt group user status

[teletechman]

I have been looking but cannot seem to find an answer to a question a customer asked me. They want to use a EU24 on a 5420 phone to have a manager monitor the agent status on whether they are logging into their HGs or not. They want 1 manager to monitor 2 HGs. What they want is for the EU to show when the agent is logged into their HG Queue. Is this possible?
Mike

 

[snowman50]

The only way I have ever done this was to use BT huntgroup view.
Itel were the company that originally introduced the software.

Link

https://business.bt.com/content/dam...sinessphonesystems/IP_Office_HuntGroup_AW.pdf

They other way was to allow the manager to monitor the group.

But I don’t think you can just see if the users are logged in.
You can monitor and listen the user in the queue

 

[sizbut]

Even if the IP Office developers could do that they wouldn't be allowed. Avaya make a lot of revenue from their contact center apps, so even though the IP Office is doing all the call handling work, having a feature such as real-time reporting the group membership status would be seen as treading on contact center territory. You'll only get something like that in IPOCC, ACCS or as snowman50 says, a third-party app.

Stuck in a never ending cycle of file copying.