Hunt group twinning

[redswine]

Does Avaya support twinning a collective group? I've been told by my tech support guy who isn't always right that they don't. But I can get it to work...sometimes. I have one customer (v9.1) that all calls twin to all hunt group members every time. I have another customer (v10.0)that it twins some of the members. I will generally always get more than 1, depending on the HG. I have plenty of SIP trunks to support the calls.

 

[derfloh]

Twinning is supported for all types of hunt groups as long as enough outbound channels are available.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[Ekster]

I had this with several customers and found the only way to get all the twinned users in a collective group to ring was to set the mobile dial delay time for each twinned user in the group in increments then all will ring (after the timers expire):

user 1 mobile dial delay = 0
user 2 mobile dial delay = 1
user 3 mobile dial delay = 2
user 4 mobile dial delay = 3

If they were all set to 0 then randomly some would not ring.



“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”

Terry Pratchet

 

[redswine]

I had this with several customers and found the only way to get all the twinned users in a collective group to ring was to set the mobile dial delay time for each twinned user in the group in increments then all will ring (after the timers expire):

user 1 mobile dial delay = 0
user 2 mobile dial delay = 1
user 3 mobile dial delay = 2
user 4 mobile dial delay = 3

If they were all set to 0 then randomly some would not ring.

I'll give that a try, thanks.

 

[Shaun E]

Just bear in mind from the above, that many VoIP providers implement restrictions on calls per second by default.

If your account is set to 1 call per second, then the behaviour where some calls won't go through is what I'd expect to see. If you want the hunt group twinned calls to go through to say 5 users immediately, then your calls per second needs to be at least that.