Hunt group status no answer

[cplatt7]

I am trying to setup a hunt group that will log out each member if they do not answer their call. I've got it working perfectly except for the last remaining member of the group which never seems to log out. I am not sure if it was done this way by design or if it is a bug. Has anyone run into this and is there a possible work around?

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[amriddle01]

As the whole point of any telephone system is to get calls answered as quickly and efficiently as possible I imagine the last person is left deliberately, why would you need this whacky setup anyway?

 

[IPGuru]

I was going to suggest you hit the "F1" key for help
but they do not seem to specify the answer

I would expect this to be by design - it is on every other PBX that implements it

What would you expect to happen to a call if all agents were allowed to be logged off?


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[cplatt7]

This is a new system going in. The customer is requesting that when all agents are logged out, all calls to that group will overflow to the Operator hunt group. They also want it that if any of their agents forget to log out, that the system log them out if a call goes unanswered at their phone. I have the immediate overflow set to the operator group but if one agent forgets to log out, it will never get there. The call will just queue up and never get answered. It will automatically log out all of the other agents that didn't log out except for the last one.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[amriddle01]

That's what the overflow timer is for though

 

[cplatt7]

The problem is when they are taking calls I do not want it to go to the overflow. Thanks for your help, I'm going back to the drawing board.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[amriddle01]

Trying to programme around lazy/forgetful staff is always the same. They need to logout, if calls are going unanswered because they forget then bollock the staff, don't whinge on about the phone system