Hunt Group Setup MIA

[jfilary]

Here is what I am trying to accomplish. I have 9 telephones that I would like to setup in a "Most Idle Agent" hunt group. Customer would like the call to ring at one telephone for 2 rings, then go to the next most idle member for two rings, and then the next most idle member for two rings. If none of these three members answer the call it should then go to the automated attendant without ringing the rest of the members in the group. Is there a way to do this (or at least something similar)? I tried setting up some test scenarios, but am not having much luck. How do you tell the system how long to ring one member before passing the call to the next member of the group? Any help would be appreciated. Thanks!

 

[AZJeepGirl]

In your hunt group setup it's "overflow"

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