Hunt group/ring no answer

[rdogg88]

Hi guys heres one for you... (not related with my other post although it is similar)

I was asked that when one of our dids is called from the outside, ring to a different secretary each time. No problemo in comes the hunt group and its working just fine !! Heres the kicker... now they want that if the selected secretary in the group does not answer, it goes on hunting to the next secretary, without the caller having to call back. The only way I can think of getting this to work is in e602>station>pilot, this would call back the pilot and pick a different secretary, or just put the next station inline in e602 for each extension. The problem that I see is that now there voicemail won't ever answer when they receive a direct call. The other option I was thinking was creating virtuals for the secretaries, putting them into the hunt group and programming the line appearence for each one then forwarding e602>virtual station>pilot. I just wanna see if anybody know a better way of doing this. Thanks guys

 

[belevedere]

Scrap the hunt group. Create several virtual extensions with the DID as the first one, place them on all of the Receptionist phones. Use CFB to roll to the next virtual. They can answer them or not. They will still ring on all of the phones. You can also use CFNA to VM and create a mailbox with the DID.

 

[rdogg88]

The DID is not on anyone's phone it just an option on the auto attendant so i guess ill just busy that out this probablly will get rid of the vmail option no unless you are suggesting make the line appearance on one of their phones? Only thing, and please bear with me the people are SUPER particular here I've have a whole new understanding of patience, is that it will always start with the same secretary if I do it that way, they were complaining cause the main secretary was fielding to many calls hence the hunt group gave some kind of anonymity... (I know it sounds superficial and is but it keeps me employed) . thanks belevedere!!!

 

[OzzieGeorge]

I think that what Belvedere is suggesting is a kind of switchboard solution. The number comes in and is directed to a pilot hunt group with say 4 members, or more if there are more secretaries, (all virtuals), these virtuals all appear on the secretaries phones as line appearances (all four or more, on all secretaries phones) This means that any secretary can answer any incoming call and the next will ring all the other secretaries phones!

 

[rdogg88]

I see thanks guys for clearing that up. Makes perfect sense!!

 

[OzzieGeorge]

Actually, and this is showing my age, it is more like a key and lamp solution. Years ago they used to have a basic phone hanging off a box with ring lamps above keys. So every phone would ring and the person who flicked the key on their box got the call A good old electromechanical solution! But boy did they have one heck of a large line cord!

 

[rdogg88]

haha, I've only heard of this before never seen (sorry ozziegeorge I'm showing my age ) wasn't like a whole matrix that needed to be setup, some of the the older techs have talked about this, told me it was a pain to work with but it was bullet proof.