Hunt Group Reporting

[fishhead64]

We use a Hunt Group to route calls to On Call staff. How do we report on weekly/daily call volume?

Thanks!
Al Feinberg
MiCollab 9.6.0.105-01
Mitel Standard Linux 11.0.99
OVA 9.4.1.8
MiVoice Business Release level: 9.4
NuPoint Unified Messaging Build: 20.6.0.4.01
Revolutions 2022.2.1
MiCC 9.4.2
MiR 7.0.0-16.0
CCMWeb
PowerPlay

 

[Lundah]

Reporting on Hunt Groups is not great, and basically non-existent. You could report on the DNIS that points to the hunt group, assuming the calls are going direct to that and not running through an auto-attendant first. The other option would be to change it to a Ring Group, which MiCC reporting sees as a Queue and therefore you can run Queue reports against it.

 

[Billz66]

I agree ,change it to a ring group
if you need to report on who answered the calls you would need some business reporter licenses assigned to the ring group members

If I never did anything I'd never done before , I'd never do anything.....

 

[fishhead64]

Yes, sorry, I meant Ring Group, not Hunt group. I blame my fingers, not my brain!
Thanks. We can run the report in CCMWeb. We did learn what Queue Groups are, I had to add those to the Queue group they're a member of to see the queues, so it's working.
Thanks!




Thanks!
Al Feinberg
MiCollab 9.6.0.105-01
Mitel Standard Linux 11.0.99
OVA 9.4.1.8
MiVoice Business Release level: 9.4
NuPoint Unified Messaging Build: 20.6.0.4.01
Revolutions 2022.2.1
MiCC 9.4.2
MiR 7.0.0-16.0
CCMWeb
PowerPlay