Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Hunt Group Question

Status
Not open for further replies.

Frank85

Technical User
Aug 31, 2013
23
JO
Hi ,,,

I created Hunt Group with 3 members for incoming calls (1000,1001,1002) sequentially , if the user 1000 busy the calls forwarded to the extension 1001 then 1002.
I need to the calls ring firstly to the station 1000 even if busy and then if no answer go to the next member in the group.
How can i do this ?
 
Not with a group, route the call direct to station 1000 and set its Busy No Answer target to 1001, do the same for 1001 to forward to 1002 and set the BNA destination of 1002 to a group as the last resort for the caller.
Do not enable forward on busy and tell the user to not change those setting nor to dial *00
 
Best with 2 groups, one collective call waiting with queuing on and just 1000 in, then overflows to the other group which is sequential with 1001 and 1002 in :)



"No problem monkey socks
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top