HUNT GROUP problem

[mixtrix]

Hi I've IP èPhone 9611g avaya on Aura R6.
I build a vector that go to check in holiday table and if ok go to hunt gruop 2
in hunt group 2 I've 5 phone number in mode ucd-mia no acd vector yes no queue.
Every thing work fine!!!
The problem is thath I need in incomimg maximun 2 calls after have to be the annuncment thath sayd "the operator are busy".
I've always free 2 channel in incoming x 5 Phones in HUNT GROUP so the channels are always 10 free....

Anyone can help to me????????

Thanks so much

 

[JCTech01]

I am going to try and answer this. You want the caller to hear an announcement that states all operators a busy when there are 2 calls in queue?

To do that insert this into your vector
goto step 6 if calls-queued in skill 33 >= 2

Now the step and the skill of course are unique to your switch.

Does that help?

 

[mixtrix]

I tried these but the problem is that the voice messagge start when all the 10 channells about the 5 users are busy and there are 2 calls in queued.

Thanks !!!!!