Hunt Group Problem - fast busy when calling DN

[SLUSamson]

I have a BCM50 and some questions on Hunt Groups. I have a hunt group of DN 6041 I setup that rings when you call 5810 (target line 135) from outside the system. When I call 5810 from inside the system I get a fast busy signal. How do I correct this?

 

[Deweyhumbolt]

You need to change the DN of your Hunt Group from x6041 to x5810.

Adversity is Opportunity

 

[SLUSamson]

Thats what I was thinking, but in element manager the DN is greyed out for my hunt groups... it won't let me change it... how do I get access to that settings?

 

[SLUSamson]

wait... i figured it out! thanks for the quick response though!

 

[acewarlock]

Ok you figured it out, now tell us what you did.




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Why change the engine if all you need is to change the spark plugs.

 

[SLUSamson]

Step 1: Locate the DN you want to become a Hunt Group
Step 2: Make a note of what Target Line is associated with the DN
Step 3: Remove the Target line from the DN
Step 4: Go to Telephony -> Hunt Groups and find the DN of the hunt group you want to configure
Step 5: Go to Telephony -> Dialing Plan -> DNs replace the DN of the Hunt group you want to figure with the DN of the extension you want to go to it.
Step 6: Add the Target Line from step 3 to the line assignment of the hunt group
Step 7: Add the hunt group members and set the other options

Basically you have to have a target line with a pub and priv recieved set to the extension you want the hunt group to ring on, then you use the DN section under dialing plan to change the DN from a Set to a Hunt Group...

I hope this helps those in my same situation out!