Hunt Group Priority without using ICR

[wingnut1213]

We would like to establish a callers priority based on the option they have selected via our VMPro IVR/ACD. I realize that this can be done with multiple incoming call routes but we want everyone to call a single 888# and then be put into a single queue/hunt group with a priority established based on the option selected.

Is there a way to establish a callers priority with a queue based on the option selected in the ACD? Alternatively, could multiple hunt groups be established and have one with a higher priority than the users using a single group of call center agents?

 

[jamie77]

Priorities can only be set on ICR's.

I belive some asked this before and we toyed with the idea of adding another 2 PRI interfaces, linking them together and getting the IVR to send the calls back out to come back via a different ICR and then Priority can be added!!

Costly, arsy, untidy but it could work!!!

No guarantees made, no one can get upset.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[janni78]

So I'm not alone with that idea =)