hunt group overflow to external number 1

[zoomatomic]

Hi

I have set up a dummy user and ext(9514) forwarding to an external number.I have created a hunt group(9515) and added this dummy as the only member.I have setup another hunt group(9513) and have hunt group(9515) as the overflow group.
But when I call HG(9513) it doesnt overflow to HG(9515).
I have forward hunt group calls ticked in the user.

Any ideas??

 

[tlpeter]

External forward for a group (on a user) only works when the group is set to sequential or rotary.
When you are on release 8 then you can use mobile twinning for free.


BAZINGA!

I'm not insane, my mother had me tested!

 

[vfonseca76]

Hi

Check the overflow time, see if another timer, like no answer time on the dummy extn, isn't interfering.

Also check the type of ringing on the group. Don't know why, but collective wont work with dummy extn.

Hope it helps.

Vasco

 

[zoomatomic]

I have it set to seq and its release 7, all documentation shows me its setup ok..but its not working even after a reboot.

 

[tlpeter]

Create an ip extension for the user and try again.


BAZINGA!

I'm not insane, my mother had me tested!

 

[zoomatomic]

I have the dummy set as forward unconditional so timer isnt an issue and I have forward hunt calls ticked

 

[NYSTECH]

Call the dummy extension.. Does it forward outto your extenal number?? I am assumming your have a PRI and not anlog trunks your using.

 

[zoomatomic]

I have an IP Ext created and if I call the dummy directly it works and customer is using PRI.

 

[amriddle01]

Queueing and vm also needs to be off

 

[zoomatomic]

queing and voicemail are off

 

[tlpeter]

Make a monitor trace and show us that trace.

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Do you have inhibit off switch transfer enabled?

 

[Telecomboy]

So calling the extension works, does calling the hunt group work (9515). Just working backwards to isolate where the problem is coming into play.

 

[NYSTECH]

If you call 9515 does it forward? If not HG cannot be Collective or Collective Call waiting.

What is your 1st HG (9513) settings?

 

[montyzummer]

All the above are relevant, i would call the group with the dummy user in , if that does not work its either group settings(the group is in service right?) , or maybe corruption.

If you are convinced that the group is set correctly set up a new user with no extn(obviously give it a extn number but make it totally out of yore existing range) and make it a hotdesk user then create a new group and try that , if that fails add a ? . Dial short code under the dummy user and point at a new ARS for the PRI with no prefix.I have known prefixes to stop stuff like this operating

I dont think you will need to go that far with the short code but when stuff like this happens and I have exhausted all the obvious I always remove , reboot then recreate with totally different numbering. Then try forcing changes.

But ultimatly SSA and monitor should be youre first port of call.

APSS (SME)
ACSS (SME)

 

[zoomatomic]

4930143mS CMCallPkt: v=0
CMSetup
Line: type=Q931Line 1 Call: lid=0 id=11 in=1
Called[9515] Type=National (2) Reason=CMDRdirect SndComp Calling[498543417] Type=National Plan=ISDN Pres=Allowed (0)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=31
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDOrigNotISDN (3)
4930143mS CMLineRx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=1 id=11 in=1
Called[09515] Type=National (2) Reason=CMDRdirect SndComp Calling[10498543417] Type=National Plan=ISDN Pres=Allowed (0)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=31
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDOrigNotISDN (3)
4930143mS CMCallEvt: 0.1042.0 -1 BaseEP: NEW CMEndpoint f4a3cd3c TOTAL NOW=1 CALL_LIST=0
4930144mS CMCallEvt: CREATE CALL:16 (f4a45970)
4930144mS CMCallEvt: 0.1043.0 -1 BaseEP: NEW CMEndpoint f4a0ddd4 TOTAL NOW=2 CALL_LIST=0
4930147mS CD: CALL: 1.11.1 BState=Idle Cut=1 Music=0.0 Aend="Line 1" (1.32) Bend="" [] (0.0) CalledNum=09515 () CallingNum=10498543417 () Internal=0 Time=3 AState=Idle
4930147mS CMCallEvt: 1.11.1 16 Q931 Trunk:1 CHAN=31: StateChange: END=A CMCSIdle->CMCSDialInitiated
4930147mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: LOOKUP CALL ROUTE: type=2 called_party=09515 sub= calling=10498543417 dir=in complete=1 ses=0
4930149mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: SET BESTMATCH: length 4 vs -1 match=9515 dest=UH UK Divert
4930150mS CMCallEvt: Priority hike: call 16 priority 0->1
4930151mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: LOOKUP ICR: DDI= CGPN=10498543417 (Destination UH UK Divert ) => CDPN=UH UK Divert
4930151mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: ADD TARGET (N): number=UH UK Divert type=2 depth=1 nobar=1 setorig=1 ses=0
4930152mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: HG(UH UK Divert,9515,10.51.72.200) Requires Routing To Master(1). IsLocalExecutive(1)
4930152mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: HG call targeting occuring here
4930152mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: PrimeForHGTarget: UH UK Divert setorig=1 recall=0 resetExtnVars 1
4930152mS CMCallEvt: Priority hike: call 16 priority 1->5
4930152mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: AddHGTarget UH UK Divert (depth=1) allowq=1 type=CMNTypeNational
4930152mS CMCallEvt: 0.1044.0 -1 BaseEP: NEW CMEndpoint f4a05548 TOTAL NOW=3 CALL_LIST=1
4930153mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: AddHGTargetRingRotary(Sequential) UH UK Divert ring_attempt_count 0 index 0
4930153mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: ADD USER: GCTest depth=2 disallow_cw=1 dnd=0 real_call=1 group_call=1 type(CMNTypeNational) incl(0x0) excpt(0x34), allow_redir(1) remote=00000000
4930154mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: ADD TARGET (N): number=10863848527 type=100 depth=3 nobar=1 setorig=0 ses=0
4930155mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: TARGET: Not in dial plan
4930155mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: OV visable. VM NOT visable:Group VM off
4930155mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: FindNextInServiceHgInHgIncludedList: No Alternative!
4930155mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: ADD HG UH UK Divert Complete search - no targets found
4930155mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: NO INITIAL TARGETS: UH UK Divert
4930155mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: AddHGTarget UH UK Divert (depth=1) allowq=0 type=CMNTypeNational
4930156mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: OV visable. VM NOT visable:Group VM off
4930156mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: FindNextInServiceHgInHgIncludedList: No Alternative!
4930156mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: PrimeForHGTarget: UH UK Divert setorig=0 recall=0 resetExtnVars 1
4930156mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: AddHGTarget UH UK Divert (depth=2) allowq=0 type=CMNTypeNational
4930156mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: AddHGTargetRingRotary(Sequential) UH UK Divert ring_attempt_count 0 index 0
4930157mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: ADD USER: GCTest depth=3 disallow_cw=1 dnd=0 real_call=1 group_call=1 type(CMNTypeNational) incl(0x0) excpt(0x34), allow_redir(1) remote=00000000
4930157mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: ADD TARGET (N): number=10863848527 type=100 depth=4 nobar=1 setorig=0 ses=0
4930158mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: TARGET: Not in dial plan
4930158mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: OV visable. VM NOT visable:Group VM off
4930158mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: FindNextInServiceHgInHgIncludedList: No Alternative!
4930159mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: ADD HG UH UK Divert Complete search - no targets found
4930159mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: SELECT: TRY VOICEMAIL orig_hg(9515) orig_user()
4930159mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: Removed HG from Callinfo
4930159mS CMCallEvt: 0.1044.0 16 ACDTep(UH UK Divert): StateChange: END=??? CMCSIdle->CMCSDelete
4930160mS CMCallEvt: 0.1044.0 -1 BaseEP: DELETE CMEndpoint f4a05548 TOTAL NOW=2 CALL_LIST=1
4930160mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: Fallback() targeting failed
4930160mS CMTARGET: 1.11.1 16 Q931 Trunk:1 CHAN=31: Initial HG targeting failed - Inbound Device Class 2:Not Alog/T1
4930162mS CMLOGGING: CALL:2012/04/0520:10,00:00:00,000,10498543417,I,9515,09515,,,,0,,""n/a,0
4930162mS CD: CALL: 1.11.1 BState=Idle Cut=0 Music=0.0 Aend="Line 1" (1.32) Bend="UH UK Divert(9515)" [] (0.0) CalledNum=9515 (UH UK Divert) CallingNum=10498543417 () Internal=0 Time=18 AState=Dialling
4930162mS CD: CALL: 1.11.1 Deleted
4930163mS CMLineTx: v=1
CMReleaseComp
Line: type=Q931Line 1 Call: lid=1 id=11 in=1
Cause=1, Unallocated (unassigned) number
4930163mS CMCallEvt: 1.11.1 -1 Q931 Trunk:1 CHAN=31: StateChange: END=X CMCSDialInitiated->CMCSDelete
4930163mS CMCallEvt: 0.1043.0 -1 BaseEP: DELETE CMEndpoint f4a0ddd4 TOTAL NOW=1 CALL_LIST=0
4930163mS CMCallEvt: END CALL:16 (f4a45970)
4930164mS CMTARGET: 1.11.1 -1 BaseEP: ~CMTargetHandler f4a0c640 ep f4a3cd3c
4930165mS CMCallEvt: 1.11.1 -1 BaseEP: DELETE CMEndpoint f4a3cd3c TOTAL NOW=0 CALL_LIST=0

 

[tlpeter]

The number is not correct:

Cause=1, Unallocated (unassigned) number -> 10863848527

I think you do not have a prefix programmed while it is needed.




BAZINGA!

I'm not insane, my mother had me tested!

 

[zoomatomic]

Thanks tlpeter

I had short code in for users but not system short code,working now.

thank all

 

[tlpeter]

You are welcom


BAZINGA!

I'm not insane, my mother had me tested!