Hunt Group Overflow issue or bug

[smokinjoe2938]

I have an IP Office 500v2 at 9.0.300.941 with a uc module at the same version, I have a collective call wait hunt group with 5 members, an overflow configured at 16 seconds to overflow hunt group with a virtual user with a forward action to a shortcode that sends it into our main auto-attd, if overflow timer is below 15 seconds all works great, if any value higher than 15 seconds it does not, removed hunt group, members timers etc... to no avail, I was however able to fix this issue by going into the system/ telephone/default no answer timer and raised this value from 15 to 20 seconds and now works great! This should have nothing to do with this issue! anyone else seen this or is this a new bug that I just found, any help is most appreciated!

 

[andynetcon]

Is it going to voicemail instead? What's your no answer time set to? Remember it's actually no answer + overflow time before it gets to that overflow group. If that time is higher than your voicemail answer time that could be why you're getting the error.

 

[smokinjoe2938]

voicemail timer at 30 seconds, no answer timer does not apply to collective or collective call waiting groups, only for rotary or sequential groups

 

[smokinjoe2938]

and yes at 30 seconds it would go to voicemail in lieu of the overflow group

 

[intrigrant]

If you have a UCM then use VM Pro to forward the call and not IP Office as it doesn't work as you build it with collective groups.
Enable Announcemants on the group and set the start timer to 16 seconds.
In VMPro Group > Queued start point add a transfer action to the external number.
Done!

 

[smokinjoe2938]

I did get it to work but had to raise the system/telephony/no answer timer/ so this makes no sense so must be a bug, if the value was 15 seconds and below overflow worked great, but thanks for another way of doing this.