Hunt Group Name on Caller ID?

[ObLogic7]

Is there any way to have a hunt group name show on the agent's display instead of the VDN name? I know it is possible to allow override on the VDN but this seems to only replace the name if another VDN comes later in the call routing. I don't really want to use up extensions just to create VDNs for this functionality... not to mention the additional vectors or route-to if V1 = X steps that would be required if I recycle the same vector.

Need to have this working by Monday if possible. I'm hoping it is a quick option change somewhere that I don't know about.

 

[montyzummer]

ha who is this Duane , niki or am i wrong ??anyway see thread thread 690-1227307 , there are other ways to do this involving virtual extensions and settings on the group but if you are trying to keep it simple multiple vdn s that que to rather than route to vir`s are the best for house keeping.


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