Hunt Group Issue

[BogeyShooter]

I have an IPO 500 that was upgraded to 8.1(69) in early October. I'm not sure if this issue is related to the upgrade because the customer can not give me a good idea of when her issue started.

I have a Hunt Group set up as Collective with 4 members.
Queuing is on.
Overflow is off
Fall back is off
Voicemail is on
Announcements are on (tells caller to please wait agents are busy)
I have a DID number pointed to the Hunt Group.

Here is the issue. Normally, if a member is on a call, (HG, internal or external) and a 2nd Hunt Group call comes in and no one in the HG answers the call that call will ring the busy member's phone immediately as soon as it is hung up. SOMETIMES, in that same scenario, the person calling hears 3 rings or more before the previously busy member's phone actually rings.

I have made several test calls and I can duplicate it however, it is intermittent, It almost seems as if the problem may be related to how long the busy member is busy.

 

[BogeyShooter]

The software version is 8.1(69)

 

[smokinjoe2938]

Change hunt group mode to collective call waiting, and retest, sounds like he was the only available agent to take the call.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Telecomboy]

Also, 8.1.69 was only out briefly before it was replaced by 8.1.73. Your issue is not a documented issue, but it could definitely be a release 8.1.69 issue.

 

[holdmusic34]

Checked user wrap up timers?