Hunt Group Issue?

[option11newby]

Have a customer with a BCM400 running 3.6 software, up to date on software patches.

Their main number comes in to a hunt group with 10 members, these members are set to 'ring only' against the handsets.

What is happening is that if a member goes for a break, they set their handset to DND, but this stops all the other handsets ringing on a new incoming call. If the remove the DND on that specific handset, then the other handsets start ringing.

I have set the scenario up on my test equipment and I get the same outcome.

Does anyone know if this is design intent or could it be something more drastic.

Any pointers would be appreciated.

Thanks in advance


NCSS, NCDS, NCTS

 

[Deweyhumbolt]

How is the distribution setup, broadcast, linear, round robin?

Adversity is Opportunity

 

[SupportDude]

DND should allow any Hunt Group member to temporarily leave the Hunt Group. It should not stop any of the other Hunt Group sets from ringing.
Are the lines assigned to the Hunt Group only?
Very important that the lines are not assigned to any set that is also a Hunt Group member.

-SD-

http://www.mysupportguy.net

 

[option11newby]

Sorry for the delay.

The HG is set to Rotary. The Target Line is set to the HG only.
After rebooting my test equipment, all is ok on my system. I think we may have to get a techie out to the customer site to see exactly what they are doing to stop this working.

Thanks for the replies.

NCSS, NCDS, NCTS

 

[SupportDude]

Agreed.
The distribution method shouldn't matter.
Using DND in a hunt group should be the equivalent of using make busy or not ready in a call center.

-SD-

http://www.mysupportguy.net