Hunt group going into night mode on its own

[hurricaneguy]

We are having a problem with a hunt group that seems to be going into night service all by itself.

All the phones assigned to this hunt group have a button to "Set huntgroup to Night service". This is on button 7 of a 5410 so they would need to go to the second page to press it. So it does not seem likely that it is being pressed by accident.

Is there any other ways a hunt group can go to night mode? Or any way to track if someone is hitting the button?

This is an IPoffice 500 V2 revision 6.0

 

[amriddle01]

Set a continue log away in SSA, when it happens play it back and watch the users for the button press, it can also go into night service via a time profile, but you would see this at a fixed time obviously, or they can dial a shortcode if you created on to do it

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hurricaneguy]

OK Got the SSA running. Now I just need to wait till it happens again.

There is no time profile but there is a short code. I have never given out the short code so it would be a wild chance for them to dial *20*hunt group number#