Hunt Group Dials Out

[peril0709]

We recently upgraded to V5 (15). we are experiencing some odd behaviour with hunt groups on isolated calls.

Call comes in and is presented to ext in hunt group but immediately shows 'dial' on their handset whilst the call is pushed to the next ext in the HG. Original ext can't do anything with the call and won't clear until the second ext picks up the call.

Any ideas?

 

[tlpeter]

Idea, upgrade to 5.0.18
There are some group issue resolved in that release.
This problem is not mentioned but you never know.


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

You may need to upgrade the handsets, if the system upgrade doesn't work it's probably the problem

ACS - IP Office Implement

"What the Crocodile Hat....was that?