Hunt group callwaiting 1

[avayastrongman79]

Hi all...

I have a customer with an IP406, on 4.1.9 using PRI for trunking. They have a DID number (incoming call route) that rings to hunt group, with 3 extensions. Main phone is a 5420 set, and callwaiting is enabled on the hunt group, it is a collective type HG.

Problem is, the callwaiting does a single ring, when receptionist is on a call, call comes in on her 2nd call appearance, and rings just once. The customer would like for a continuous ring to occur on that second call. Is that even a possibility with 406 on 4.1 SW load? Thanks in advance for your help.

 

[flyguy2]

go into the telephony tab of that user and change the selection from abbreviated to ring.

 

[avayastrongman79]

flyguy...

Thanks for the tip, I'm going to merge this change and have the customer test this afternoon. I'll reply back with results.

 

[avayastrongman79]

Flyguy...

The changed worked, thanks again for your suggestion.