Hunt group calls are dropped

[salmonch]

Hi,

I am managing a 3 site IP office installation, we have 3 ip office systems all running R8.1(69) in an SCN.

We have a virtual sales operation spread across the 3 sites with a central VMPro server running 3 AA's one for each site. the AA's present a 2 tier menu system, with option 1 selecting Sales, on selecting option 1 you get the 2nd Tier which offers anumber of product groups to select from. Each product group routes calls to a hunt group, if the call cannot be answered the group is set to overflow immediate on no agents available.

For local groups within the site this works ok, when the overflow group is on a remote site the calls get dropped or cut off, from test it appears this only happens to calls routed via the AA, users can take calls via DDI and this overflows correctly.

Example:

Call into main number --> option 1 (Sales) --> option 1 (Pipe sales (Ext 1005)) --> overflow (Local Sales(1001)) [highlight #EF2929]--> overflow (Remote Sales( Ext 6000)[/highlight]

Main site users are ext 6xx with Hunt groups ext 6xxx
Secondary sites are 1xx & 1xxx, 2xx & 2xxx respectively.

I have a second issue where calls appear to be abandoned and our call reporting system (TIM Enterprise) records the destination as 'VM Channel xx' mostly VM channel 42, is there a way in Avaya I can identify what VM channel 42 is? I cannot find it anywhere.

By the way I am new to this forum so if the highlighting did not work apologies.

regards
Chris

 

[salmonch]

Hi,

Hmmm, no responses.

Has no one seen this issue before?

Is it such a dumb question that it does not dignify a reply? such as this is expected behaviour or there is some routing configuration that I am missing?

I have inherited this system so any help is appreciated.

Regards
Chris

 

[tlpeter]

Can you make a monitor trace of the failing call?
I think you have found a bug.

BAZINGA!

I'm not insane, my mother had me tested!

 

[smokinjoe2938]

how are the overflows built?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[IPGuru]

I have had similar experiences adding a remote group to the overflow list does not seem to work.

create the overflow group as a Local group on the main site but add the remote users into it.

Universal Plan B, When all else fails CHEAT

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[hairlessupportmonkey]

Well, its not cheating if it works

The great thing about the IPO is there are often several ways to go about achieving your required result. You need to think outside of the box with the IPO, and in my mind and the minds of a lot of us here, that makes the IPO very unique and that's shy it works so well, where as other phone systems are very binary in their programming.

ACSS - SME
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