Hunt Group Automatic Night Service and manual inservice

[DallasTXtech]

Avaya IP office is still on R8.1, and VMPro. I need help configuring the main hunt group to automatically switch to Night Service or Call Forward at 2AM, and manually put the Hunt Group back in service when the first person arrives at 7AM. Please assist, thank you in advance!

 

[tomlux]

I'm also searching for a such functionality...

 

[IPGuru]

not possible
you need to upgrade


Do things on the cheap & it will cost you dear

 

[TouchToneTommy]

You could route all incoming calls through a voicemail module. Check a week planner to see if it is between 2am and 7am. If not, just go to the normal hunt group. If between 2am and 7am, change the service mode of the hunt group via a generic action to Night Service, and then transfer to the hunt group, where the Night Service destination is a phantom user forwarded to the service. A Set Hunt Group Night Service button can be manually pushed to return to Day Mode.

The first call between 2 and 7 am will trigger the mode change, be sure you have enough VM ports to handle the calls.