Hi,
We’ve the following configuration:
A hungroup with a couple of users, on page 2 I’ve configured an announcement with a delay of 0 seconds (for test)
When I do a direct call to the huntgroup extension, I can hear the announcement fine.
But when there is an incoming call, to a (virtual) station, coverpath, VDN-Vector, route to hunt group extension (not a queue to but a route to), I don’t hear the announcement. First station in the hunt group is ringing, no announcement.
Even when I set the coverpath of this station directly to the Huntgroep (hxxxx), I don’t hear the announcement.
In the same situation, direct call to VDN-Vector, route to hunt group extension (not a queue to but a route to), I can hear the announcement fine.
It looks like, when there is a (virtual) station, and then a rout to the Hunt Group, there is no announcement, direct to a VDN-Vector, or direct to Hunt extension, it works fine.
Is this a known issue, or works as designed?
Thanks!
We’ve the following configuration:
A hungroup with a couple of users, on page 2 I’ve configured an announcement with a delay of 0 seconds (for test)
When I do a direct call to the huntgroup extension, I can hear the announcement fine.
But when there is an incoming call, to a (virtual) station, coverpath, VDN-Vector, route to hunt group extension (not a queue to but a route to), I don’t hear the announcement. First station in the hunt group is ringing, no announcement.
Even when I set the coverpath of this station directly to the Huntgroep (hxxxx), I don’t hear the announcement.
In the same situation, direct call to VDN-Vector, route to hunt group extension (not a queue to but a route to), I can hear the announcement fine.
It looks like, when there is a (virtual) station, and then a rout to the Hunt Group, there is no announcement, direct to a VDN-Vector, or direct to Hunt extension, it works fine.
Is this a known issue, or works as designed?
Thanks!