Hunt Group and Voice Mail 2

[Disorder]

Hi,

I am using Call Manager version 5.1. I have just setup a new Hunt Group for my department, and it is working great. However what I would like to setup is a Voicemail box so that if no one picks up, the call is directed to voice mail.

Is this possible? Can anyone please point me in the right direction?

Many thanks!!

Ben

 

[pndscm]

Set up a CTI port with a DN and make it the last choice in the Hunt Group. CFWD All the CTI port to Vmail. Then when no one answers or is available in the Hunt Group, the call will roll to the CTI port then to VMail. Be sure to add a real DN on the VMail box for message notification so you can tell when a VMail arrives..

 

[Iwontremember]

just go to the hunt pilot and add the voice mail hunt group number on the Hunt Forward Settings. add the number to both Forward Hunt No Answer and Forward Hunt Busy.

then in Unity open the voice mail box setup for the group and add the extensions of the people to the alternate extensions this way the MWI will light on all the phones in the hunt group.



Hope this helps.

Please remember to rate helpful posts........

 

[pndscm]

Iwontremember solution will work except for the cell phone. You can't put the cell phone in the Hunt Group.

 

[Iwontremember]

use a callhandler in unity with the option of hitting 1 to transfer to a cell.

where did it say anything about a cell?

Hope this helps.

Please remember to rate helpful posts........

 

[pndscm]

Oops, you're right. I cross read between 2 different posts. My sincere apologies to you. I was thinking of the post that is titled Mobility when I answered above. Again, I am very sorry.