HTML messages with GroupWise

[Guest_imported]

Hi,

I have several customers that subscribe to my company's e-newsletter and run GW as their email client. For some reason they cannot read our html newsletters. They say that the message comes through blank.

I have no other problems with any other email clients and I have set the content type to text/HTML.

I think the problem occurs because GW uses Netscape as its browser. If the version of GW is older, using an older version of Netscape, it won't be able to handle my stylesheets. That's the only thing I can think of. I don't even think that should choke it because if it can't handle the stylesheet, wouldn't it just display the default font? It wouldn't just display a blank page, would it?

I also know that Netscape is very unforgiving as far as code goes and I always make sure that it is cross-browser compatible before I sent out the newsletter (right now I test it in IE 5.5, Netspace 4.7 and Opera-I forget what version of Opera).

Does anyone have any ideas? I am sick of telling my customers to convert to the text version when they tell me that they "can see other html docs." I have exhausted all of my ideas.

Please help.

Thanks.

 

[donnadee]

If it is GroupWise 5.5, there is a C3PO that is offered on the CoolSolutions website. Works well for me.

 

[johncurtis]

FYI, Groupwise requires Internet Explorer to be installed for html support to work.