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HTML converting to Plain Text

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May 20, 2003
47
US
I have a few end users that are complaining about the same issue. If they create a new email and send it, it goes out in HTML format. If they receive an HTML formated email and forward or reply to it, it converts to plain text.

I did fix it by deleting and recreating their Outlook Profile, but has anyone else seen this and have a better fix for it?
 
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