HPLJ4100mfp - 13.01.00 Paper Jam 1

[yerington]

I am getting following error messages on a HPLJ4100, when printig from Tray 2/3:
Paper stop under the toner Catridge.

13.01.00 100270 PAPER FEED 1, PAPER LATE JAM
13.20.00 100270 PRINTER COULD NOT AUTOMATICALLY EJECT PAPER
13.01.00 100270 PAPER FEED 1, PAPER LATE JAM
13.01.00 100217 PAPER FEED 1, PAPER LATE JAM
13.20.00 100217 PRINTER COULD NOT AUTOMATICALLY EJECT PAPER
13.01.00 100217 PAPER FEED 1, PAPER LATE JAM
13.01.00 100164 PAPER FEED 1, PAPER LATE JAM
13.20.00 100164 PRINTER COULD NOT AUTOMATICALLY EJECT PAPER
13.01.00 100164 PAPER FEED 1, PAPER LATE JAM
13.01.00 100151 PAPER FEED 1, PAPER LATE JAM
13.20.00 100151 PRINTER COULD NOT AUTOMATICALLY EJECT PAPER
13.01.00 100151 PAPER FEED 1, PAPER LATE JAM

Thanks for any help.

 

[gbaughma]

I'd start with a maintenance kit, and replace the pickup rollers.



Just my 2¢
"Life gets mighty precious when there's less of it to waste." -Bonnie Raitt "Nick of Time"
--Greg

http://parallel.tzo.com

 

[yerington]

All Pickup rollers are now new, but we have the same problem. Any help? Thank's

 

[gbaughma]

Is it happening every time?

There is a paper sensor as the paper comes up the tray, before it gets to the cartridge. That uses an optical sensor. I have seen small pieces of paper or a lot of paper dust in those, causing the same issue that you are having. The switch (which can be seen when you open the manual input tray) needs to travel freely. Some canned air blown in that area may clear up your problem; if not, you'll need to visually verify that there is nothing obstructing switch movement when it "breaks the beam" of the photosensor.



Just my 2¢
"Life gets mighty precious when there's less of it to waste." -Bonnie Raitt "Nick of Time"
--Greg

http://parallel.tzo.com

 

[LawnBoy]

Have you tried a different hunk of paper?