HP7210 - Limted XP User Can't Print on Network 1

[whmwhm]

I have an "All in One" HP7210 network printer with a static IP address. Users with administrator rights can print with no problems. When I change the account type to "Limited", I receive a print error in the printer queue and the document will not print. I can ping the printer from the limited user account and the HP monitor shows the status of the printer as connected. I've downloaded and installed all of the most recent drivers from HP. This problem occurs on two different machines with different firewalls. Also, printing to a Brother Networked printer is not a problem for "Limited Users". I contacted HP support and they were not helpful. Any ideas? Is there a permission I need to set somewhere?

Thank you.

 

[DansDadUK]

Not sure if this is applicable to your problem, but ...

I had something similar with a HP LJ 1320n on a Windows XP Pro workstation: administrative users could print; limited users could not.

I noticed that the HP install had set the port up to print to a hostname (I think the name began with NPI, or something similar). A configuration page from the printer showed that this was indeed the (built-in?) hostname of the device.

But this hostname was not in the HOSTS file on the workstation, so I've no idea how (under the administrative user) the name was being resolved.

I changed the properties of the port to use the actual IP address instead of the hostname, rebooted (not sure if this was necessary) and found that limited users could then print.

 

[whmwhm]

On the port settings I changed the hostname to the static IP address, and now a limited user can print. I've since discovered that the scan functionality works for administrators but not for limited users. Unfortunately the IP address correction does not fix this problem. I’ll probably need to post a new thread for this one.

Thank you for your help.

 

[tk808]

So when you say "limited user", do you mean the profile is a guest account? power user?

I believe power users are granted print perms by default but not guest account.

The client queries the HOSTS file then the designated dns server for resolving host names. If it's on the domain then it should find the printer. possible bad dns cache record?