HP4100 mfp Paper Out Issue

[longhair]

hi all,
anyone have this issue and solve it (or any ideas to solve)?
hp4100 mfp, w2k network, not using a print server.
if paper is out & someone sends a job to the printer printer responds back to the cpu that it's out of paper. this is correct. however, when paper tray is filled and user goes to print printer never responds back that it's accepting requests, still replies with paper out. only thing that i've come up with that solves it is to reboot the cpu.
if the cpu did not try to print when the paper was out there is no issue printing.
any ideas?

tia

regards,

longhair

 

[hpwizzard]

If I asume the printer is not connected via the internal networkcard (printserver), is the parallelport mode set to bi-directional mode ? Also is the firmware of the printer updated to the latest version ? (rev. 03.779.0 dated dec. 12)

 

[longhair]

hpwizzard,

connected via an internal network card. will check the firmware.

regards,

longhair

 

[hpwizzard]

Do check up on the firmware both for the printer and the internal JetDirect network card