I recently installed ARCserve r12 SP1 along with device support update 4. I have a new HP StorageWorks 1/8 G2 1760 autoloader with a SAS connection. I am using an HP SC44Ge HBA card. As far as I can tell all is on the certified list.
In the past I had to disable the Windows drivers before ARCserve would work correctly with my tape devices. With this device, I cannot get anywhere without having the Windows drivers enabled so I assume this version of ARCserve works with them.
I stage my backup files to another device and then they are supposed to migrate to the HP autoloader. When I first configured, some sessions did migrate to the autoloader. After my staging device filled up then a migration job was created and put on hold. That job once released also went to the autoloader. After that I could not get anymore sessions to go to the autoloader. The sessions would go to the staging device, but then they would never migrate to the autoloader and I could not manually copy the sessions to the autoloader. I cannot tell by the logs what caused this to happen. I have done staging and migration to another DAT drive without any problems.
So I tried disabling the windows drivers again, but again the tape engine stopped working properly. Then when I enabled again, I could see the tape device and the autoloader but they appeared as 2 separate devices. I could not get that straightened out until I updated the Windows drivers.
That being done, I am still having problems. I try to do an inventory and the the device appears to be "hung", etc. I have shutdown, etc, multiple times.
I like ARCserve, but every time I change devices or do a major upgrade, I have issues that take forever to resolve. I have support, but most of the time CA does not help. Any help would be appreciated.
In the past I had to disable the Windows drivers before ARCserve would work correctly with my tape devices. With this device, I cannot get anywhere without having the Windows drivers enabled so I assume this version of ARCserve works with them.
I stage my backup files to another device and then they are supposed to migrate to the HP autoloader. When I first configured, some sessions did migrate to the autoloader. After my staging device filled up then a migration job was created and put on hold. That job once released also went to the autoloader. After that I could not get anymore sessions to go to the autoloader. The sessions would go to the staging device, but then they would never migrate to the autoloader and I could not manually copy the sessions to the autoloader. I cannot tell by the logs what caused this to happen. I have done staging and migration to another DAT drive without any problems.
So I tried disabling the windows drivers again, but again the tape engine stopped working properly. Then when I enabled again, I could see the tape device and the autoloader but they appeared as 2 separate devices. I could not get that straightened out until I updated the Windows drivers.
That being done, I am still having problems. I try to do an inventory and the the device appears to be "hung", etc. I have shutdown, etc, multiple times.
I like ARCserve, but every time I change devices or do a major upgrade, I have issues that take forever to resolve. I have support, but most of the time CA does not help. Any help would be appreciated.