HP PSC 500 - Two-Way Communication Problem

[Guest_imported]

I just bought the HP PSC 500 Printer, Copier, Scanner and I set it up properly, but while I was installing the software, it failed it's communication test. I've tried everything, turning it on and off, reconnecting the cables. I went to their website and they said try printing it in DOS and it worked but whenever I try in Windows the error message saying Product Error: A Two-way communication with the product could not be established. Is there a wat to fix this?

Thanks

 

[tlcscousin]

try setting the bios for the lpt port to a different setting
if it is on ecp or epp try bi-directional.You could try each one until it works.

 

[mradmin]

HP says (in the bios) your parallel port should be set for Bi-directional at minimum. If you have the option for "ECP" that is what you should use. You also need to be sure that the cable is IEEE 1284C-compliant. If it's an older cable (even if it worked with a previous printer) it might not be suitable. The bi-directional communications are needed by the windows driver but not supported in DOS (so "good-old DOS" gives you no error message!). good luck, hope this helps

---Will

 

[Guest_imported]

Thanks, but I've tried all those and none of them worked. My BIOS choices for the parallel port are only Normal, ECP, EPP, and ECP+EPP. All of those don't work. I've checked for conflicting drivers but to no avail. I used the cable that came with it, which is IEEE 1284C-compliant. Unfortunately The HP PSC 500 doesn't support USB. Oh well, I guess i'll return it an get a different one.

Thanks Anyways.