HP Openview to SMS 1

[dave2korg]

I recently upgraded from Hp Openview to SMS 2003 sp1.

My question is, the clients that were connected to the HP CCM server had executables named ccmsetup and ccmexec that were constantly running. These executable names look to be the same that MS uses in their advanced client.

When I do the client push installation on a few machines, i get no error messages, nor does it say client installed. any suggestions?

 

[dave2korg]

I have pushed out the SMS CCM service to my machine and notice two executables in my processes list: CcmExec.exe and ccmsetup.exe

and yet after 15 mins or so and I update my collection membership (subcollection checked) it does not show my machine as having the client installed (but does show the machine as assigned)

 

[dave2korg]

Okay, under site status it says critical and this is the only error message i am getting:

"Microsoft SQL Server reported SQL message 297, severity 16: [42000][297][Microsoft][ODBC SQL Server Driver][SQL Server]The user does not have permission to perform this action."

I don't understand this error, SQL is installed and running with no problems on the same server that SMS is running on, the database will save. Its using Advanced security with windows Authentication.

 

[ncotton]

1) Check your client...does it have the client side "Systems Management" control in Control Panel.
2) check CCMSetup.log.
3) in regard to SQL error, are you using a DomainAdmin priviledged account?
4) A machine reporting as assigned should have nothing to do with sucessful installation of clients. As this is basically just...does detected IP fall within Site Boundaries laid out!
5) Are you experiencing this only on SOME clients? Or all?
5a) if some are ok, some not, is there anything that connects, or is the same about all the failing ones, and if so, is that different from the same property/attribute as the ones that are working.

Neil J Cotton
njc Information Systems
Systems Consultant
HND, BSc HONS, CCNA, BCS, IETF, DMTF

 

[dave2korg]

1. my machine has the system managment tab in control panel, and when i pull it up it shows all the settings from the install.
2. i have a SMSsetup.log on my C:\ is that what you're referring to?
3. Yes, the account used for everything that has asked for a domain account is a member of domain admins
4. The IP is within the boundaries. All clients are assigned now.
5. ALL clients

 

[ncotton]

Have you installed IIS and BITS on your SMS Server?

Neil J Cotton
njc Information Systems
Systems Consultant
HND, BSc HONS, CCNA, BCS, IETF, DMTF

 

[dave2korg]

Background Intelligent Transfer Service - Started - Automatic
IIS Admin Service - Started - Automatic

 

[dave2korg]

Also, when i tried manually installing the client, i put the site code in then clicked discover. it returned back with 'unsuccessfull'

David McKissic
A+, Net+, i-net+, CCNA, CNE, CNA
Dell, Compaq, IBM, HP
Alchemy Worldwide, LLC
Network Administrator

 

[ncotton]

If you aren't discoving the site code...there are three things to check
1) DHCP Setup - are the clients looking at a specific DHCP Server static, or are they on automatic. If there DHCP server is on a subnet outide of the SMS boundaries, even though it is dishing out SMS boundary IPs, the client will contact the DHCP local site for automatic site code. Don't ask why.

2) Management Point Configuration - You may have either not installed the management point on the site server admin console, or it had a corrupt install, which is quite common actually. On your site server, check to see if CCMExec.exe is running if it is, then the MP is running, but like I said, may not be functioning properly. Open Site Heirarchy, Site Settings, Servers, right click on your SMS Sever, Management Point tab. On the "Use this server as a management point" if it is checked, uncheck it, reboot the site server (easier than messing around starting and stopping the WMI Provider for SMS), go back to the point specified, and re-check it again, if it wasn;t checked in the first place, check it. Click ok. Open Task Manager, Processes, sort by Name, and look for MPSetup.exe, this should appear after about 10 seconds, and will last for about 10 minutes, this is the MP installing, try to not do anything while this is installing, it can be as fragile as the old school CD burners. Once it has finished the process will dissapear and CCMExec.exe will appear.

3) The Domain Administrators account must be in the client PCs Local Administrator group. Open command on a client with admin priviledges, and type

net localgroup Administrators domainname\Domain Admins /add

Hope this helps


Neil J Cotton
njc Information Systems
Systems Consultant
HND, BSc HONS, CCNA, BCS, IETF, DMTF

 

[dave2korg]

Thanks Neil,

I came in this morning..and to my amazement everything was running. No error messages in site status, and all devices came up as installed and assigned. (I'd like to say it was lit up like a christmas tree)

Now, is there any way I can setup SMS reporting to grab the individual product keys for products? and if so, say who the products are licensed to on the client side? (example in the about tab on office product : "Microsoft outlook 2003 licensed to ________ _________ product id"

David McKissic
A+, Net+, i-net+, CCNA, CNE, CNA
Dell, Compaq, IBM, HP
Alchemy Worldwide, LLC
Network Administrator

 

[ncotton]

Have you looked at the Software Inventory and Meetering facilities......see if that meets your requirements.

Neil J Cotton
njc Information Systems
Systems Consultant
HND, BSc HONS, CCNA, BCS, IETF, DMTF

 

[ncotton]

Dave, does the built in SMS Software Meetering system help you out with what you are after?

Neil J Cotton
njc Information Systems
Systems Consultant
HND, BSc HONS, CCNA, BCS, IETF, DMTF

 

[dave2korg]

If I create a metering rule for excel.exe, with default settings. What exactly does this do?

David McKissic
A+, Net+, i-net+, CCNA, CNE, CNA
Dell, Compaq, IBM, HP
Alchemy Worldwide, LLC
Network Administrator